Integrated 3PL, Customer Service, Storage, and Fulfilment Services

At Carrier3PL we take great pride in delivering services that exceed our customers’ expectations, and providing a tailored service very specific to each individual project. Our wide range of services and flexible approach allows us to undertake all manner of projects, from a single product line, to a more complex e-commerce mail order fulfilment operation.

Our fulfilment operation provides a wide range of services; e-commerce integration, customer services, pallet storage, stock management, pick & pack fulfilment, and design & copywriting advice. In addition, you will also benefit from our radically reduced shipping rates because of the large volume of mail we despatch each day.

Ecommerce Fulfilment / Order Processing

Carrier3PL offers a specialised and completely scalable e-fulfilment packing service. We work with a wide range of online retailers, and have undertaken order fulfilment campaigns as diverse as single-order distribution to complex pick & packs.

Order processing is determined by source, so orders are taken from your own systems or web sites, such as Shopify, Magento, Not On The High Street, Squarespace and Fy, or sent to us digitally by you; alternatively we are able to provide customer call centre services for handling orders, returns and general enquiries.

Amazon - Not On The High Street - Magento - Shopify - Open Cart - Woo Commerce - Ebay - Fy

Our modern, fully insured warehouse facility offers 40,000 square feet in which to store your products in pristine condition, ready for despatch. We can provide bulk storage, palletised or dedicated racking for your items,  pigeon hole picking faces, and secure storage and fulfilment areas. High value goods can also be stored within additional secure parts of our premises. Experienced staff collect orders and package into whatever type of packaging you want, which we are also able to supply if you wish.

Our expert warehouse staff, dedicated Account Managers and Customer Service staff will offer helpful advice, excellent customer service and a professional order fulfilment service that is unrivalled.

As a result of us processing such high levels of outgoing orders we are able to achieve exceptional levels of discount from Royal Mail, Parcelforce and our other parcel carrier partners. This enables us to provide quality fulfilment at uniquely competitive rates.

Courier Integration

We work with many well-recognised parcel delivery companies, both here in the UK as well as for overseas orders. By having these contracts in place we are able to select which one is best for every order placed by your customers, ensuring best value irrespective of whether you need ‘signed for’ ‘express’ ‘Saturday’ or just plain cheapest.

Pick & Pack

Our clients requirements are extremely diverse. We have clients with high volume, low value, single product lines to clients with low volume, premium products with multiple SKU’s which require specific packaging requirements including personalised elements. Our comprehensive pick & pack operation makes us the ideal choice for companies who would like to reduce their overheads by outsourcing warehouse, stock control and despatch operations.

Storage And Warehousing

We have an extensive 40,000 square feet of modern fully insured warehouse capacity, offering bulk storage, palletised or dedicated racked storage, pigeon hole picking faces, and order fulfilment areas. For high value goods we have dedicated secure storage areas. Access to our premises is on demand only, so no members of the public are able to enter at any time without permission.

Bulk Distribution

We can provide a bulk distribution service entirely tailored to your needs. From storage and delivery of conference and exhibition materials to bulk brochure or leaflet drops to your retail outlets and supply network. We also undertake import and export, with the availability of container storage if required.

Our service makes provision for a very diverse range of requirements; we source the most cost effective and timely method of delivery for your goods, ensuring that they arrive in excellent condition, on time, and within your allocated budget. Our incredible bulk mail and parcel discounts ensure that your deliveries fall within budget.

Customer Returns Handling

From receiving your client orders to after-sales customer services or returns, you can entrust your business to us with complete confidence. Returns are managed in a similar way to bulk inward deliveries, in that all items are returned to storage and stock levels adjusted accordingly, with packaging either sorted for re-use or disposed of via recycling where possible.

Stock Management

Your goods are rigorously quality checked upon entering our warehouse by our trained staff, before being booked into our stock management system ready for order fulfilment. Your goods will then be placed in dedicated racking space in our fully insured warehouse. We can provide you with regular detailed reports on your stock levels and outgoing order fulfilment, whether within your own web site administration system or via bespoke reports.

Customer Support Services

If required, we can offer a wide range of customer-facing contact centre services including, but not limited to, pre and post-sales support, general information and messaging services. These services can be implemented by email, telephone or live chat (via a plugin on your own website), or all three.

Direct Mail / Day-to-Day Mail

We believe that the secret to a successful direct mail campaign is delivering the right message to the right audience. We can help you with all aspects of your direct marketing campaign, providing copywriting, design, strategy and ensuring your mailing is delivered on time and within budget. With many years of experience in the direct marketing arena we are able to source any additional materials required for your campaign and provide you with amazing postal discounts to help your marketing budget go further.

Our Clients

A small selection of our current clientele.

Contact Us

We’d love to hear from you. If you have a question or require more information please contact us using any of the below methods.

By Telephone
+44 (0) 1271 336100

By Email

By Post
Carrier3PL Ltd
Westacott Road
EX32 8AW
United Kingdom

Or Send Us A Message

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